Refund policy

Return and Refund Policy

At Handbelle, we aim to provide customers with clear information regarding returns, refunds, and exchanges. This policy outlines the conditions under which eligible orders may qualify for a return or refund within the United States.

30-Day Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must meet the following requirements:

Unused and unworn
Returned in their original condition
Returned with original tags and packaging, where applicable
Free from damage, stains, alterations, or visible signs of use

Items that do not meet these eligibility requirements may not qualify for a return, refund, or exchange.

How to Request a Return

To initiate a return request, please contact our customer support team at:

Email: support@Handbelle.online

When contacting us, please include your order number and the reason for the return request.

If the return request is approved, we will provide instructions regarding the return process, including any applicable return shipping information.

Please do not send products back without prior authorization, as unauthorized returns may not be accepted or processed.

Damaged, Defective, or Incorrect Orders

Customers are encouraged to inspect their order upon delivery.

If an item arrives damaged, defective, or different from the item ordered, please contact our support team as soon as reasonably possible after delivery. We will review the issue and work with you to determine an appropriate resolution based on the circumstances.

Supporting information, including photographs of the product and packaging, may be requested to assist with the review process.

Exchanges

Handbelle currently offers exchanges for products that arrive:

Damaged
Defective
Incorrect
In the wrong size

To request an exchange, please contact our customer support team and provide your order information along with product photographs when applicable.

Exchange requests are subject to review and product availability.

No Restocking Fees

Handbelle does not charge restocking fees for approved returns.

Refund Processing

Once a returned item has been received and inspected, we will notify you regarding the status of your refund request.

If the refund is approved, the refund amount will be issued to the original payment method used for the purchase.

Refunds are generally processed within 7 business days after approval. Depending on your financial institution or payment provider, additional processing time of approximately 5–7 business days may be required before the refunded amount appears in your account.

Please note that processing times may vary between financial institutions and payment providers.

Promotional Discounts

Promotional offers and discount codes must be applied during the checkout process before an order is completed.

Discounts that were not applied at the time of purchase generally cannot be added retroactively, and partial refunds for missed promotions are typically not available.

Contact Information

If you have questions regarding returns, refunds, exchanges, or an existing order, please contact us using the information below:

Handbelle

Address: 1700 Jerome Ave, Bronx, NY 10453, USA

Phone: +1 (646) 593-2841

Email: support@Handbelle.online

Our support team will make reasonable efforts to respond to inquiries and assist with return and refund-related requests.